FAQ
Help center
Can I track my order?
Can I track my order?
Yes. Once your order has been shipped, you will receive an email containing a tracking link. It may take a short while for the carrier to register and update the shipment in its system. Track order here.
How long is shipping time?
How long is shipping time?
The estimated delivery time is stated on each product page. If your order contains products from different suppliers, it may need to be split into multiple shipments and delivered at different times.
You will be notified if your order is sent in separate packages and will receive tracking information for each shipment.
Delivery times are estimates and may be affected by high order volumes, public holidays, or carrier processing.
Where do you deliver?
Where do you deliver?
We currently deliver to selected countries and offer free shipping on all orders.
If you can complete your purchase at checkout, it means that we deliver to your area. If delivery is not available to your location, the product will appear as unavailable.
Where are your products manufactured?
Where are your products manufactured?
We offer both products under our own brand and carefully selected products from established foot and skincare brands such as Eucerin, Dr. Scholl’s, and Compeed.
The country of manufacture varies depending on the product, brand, and market. Available information about the product’s origin, ingredients, and responsible manufacturer is provided on the relevant product page or product packaging.
Which payment methods do you offer?
Which payment methods do you offer?
We offer several secure payment options. The payment methods available to you will be displayed at checkout and are tailored to the most commonly used payment methods in the country you are ordering from.
How does your 30-day guarantee work?
How does your 30-day guarantee work?
We want you to feel confident in your purchase. That is why we offer a 30-day money-back guarantee.
Contact our customer service team within 30 days of receiving your order and provide your order number. We will then assist you in accordance with our guarantee terms.